Abstract

http://ssrn.com/abstract=1884421
 
 

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Justice or Just between Us? Empirical Evidence of the Trade-Off between Procedural and Interactional Justice in Workplace Dispute Resolution


Zev J. Eigen


Northwestern University School of Law

Adam Seth Litwin


Cornell University

December 12, 2012

Industrial and Labor Relations Review, Forthcoming
7th Annual Conference on Empirical Legal Studies Paper
Northwestern Law & Econ Research Paper No. 11-21

Abstract:     
This paper draws on unique data from a single, geographically-expansive, US firm with well over 100,000 employees in over 1,000 locations to examine the relationship between an employer’s implementation of a typical dispute resolution system (DRS) and organizational justice, perceived compliance with the law, and organizational commitment. Holding all time-constant, location-level variables in place, we find that introduction of the DRS is associated with elevated perceptions of interactional justice but diminished perceptions of procedural justice. We also find no discernible effect on organizational commitment, but a significant boost to perceived legal compliance by the company. The authors draw upon these findings to offer a “differential-effects” model for conceptualizing the relationship among organizational justice, perceived legal compliance, and implementation of dispute resolution mechanisms.

Number of Pages in PDF File: 40

Keywords: arbitration, mandatory arbitration, voice, exit, loyalty, procedural justice, interactive justice, interactional justice, substantive justice, justice, dispute resolution, ADR, negotiation, employment, conflict, workplace, natural experiment, panel, longitudinal, empirical, organizational justice

JEL Classification: K10, K19, K30, K39

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Date posted: July 13, 2011 ; Last revised: December 12, 2012

Suggested Citation

Eigen, Zev J. and Litwin, Adam Seth, Justice or Just between Us? Empirical Evidence of the Trade-Off between Procedural and Interactional Justice in Workplace Dispute Resolution (December 12, 2012). Industrial and Labor Relations Review, Forthcoming; 7th Annual Conference on Empirical Legal Studies Paper; Northwestern Law & Econ Research Paper No. 11-21. Available at SSRN: http://ssrn.com/abstract=1884421 or http://dx.doi.org/10.2139/ssrn.1884421

Contact Information

Zev J. Eigen (Contact Author)
Northwestern University School of Law ( email )
375 E. Chicago Ave
Unit 1505
Chicago, IL 60611
United States

Adam Seth Litwin
Cornell University ( email )
ILR School
363 Ives Hall
Ithaca, NY 14853-3901
United States
(607) 255-7326 (Phone)
Feedback to SSRN


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