Abstract

http://ssrn.com/abstract=1907797
 


 



Global Knowledge-Intensive Business Process: Extending the Boundaries of Business Process Management


Olivera Marjanovic


University of Sydney

Narcyz Roztocki


State University of New York at New Paltz - School of Business

August, 10 2011

Proceedings of the Seventeenth Americas Conference on Information Systems, August 2011

Abstract:     
This paper proposes to extend the existing boundaries of Business Process Management (BPM) to include an emerging category of processes, here termed Global Knowledge-Intensive Business Processes (GKIBP). These processes differ from other global processes, such as supply chains and collaborative cross-organizational business processes (BPs), as their main outcome is a commercial knowledge artifact, co-created trough coordinated activities of knowledge agents, that may or may not come from an organizational setting. Starting from a well-known model by Harmon (2007) used to describe the main components of BPM in an organizational setting, our research proposes a new framework more suitable for the targeted category of GKIBPs. Design of the proposed framework is founded in a case study of a real-life example of GKIBP based on crowdsourcing, also briefly described in this paper. The proposed framework is used for analysis of twenty-five papers published in the leading Information Systems journals. This resulting synthesis is then used to point to several research gaps and to propose several research opportunities.

Number of Pages in PDF File: 11

Keywords: Global collaboration, cross-border collaboration, knowledge creation, knowledge management, knowledge transfer

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Date posted: August 11, 2011  

Suggested Citation

Marjanovic, Olivera and Roztocki, Narcyz, Global Knowledge-Intensive Business Process: Extending the Boundaries of Business Process Management (August, 10 2011). Proceedings of the Seventeenth Americas Conference on Information Systems, August 2011. Available at SSRN: http://ssrn.com/abstract=1907797

Contact Information

Olivera Marjanovic
University of Sydney ( email )
University of Sydney
Sydney, NSW 2006
Australia
Narcyz Roztocki (Contact Author)
State University of New York at New Paltz - School of Business ( email )
New Paltz, NY 12561
United States
(845)257-2935 (Phone)
(845)257-2947 (Fax)
HOME PAGE: http://www2.newpaltz.edu/~roztockn/
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