When the Early Bird Catches the Worm: The Impact of Training in Retail

Abstract:     
We econometrically evaluate the performance effects of a six month e-learning programme in a large retail chain with monthly data on sales revenue, for four years using panel regressions. Participants in early cohorts show positive performance effects during training periods that depreciate afterwards. We conclude that offering training on a voluntary basis leads participants with the highest expected idiosyncratic gains and the highest talent to self-select into early participation. As performance effects already unfold during training, our findings put forward the importance of continuous training with close coaching unlike single training incidences.

Number of Pages in PDF File: 31

Keywords: evaluation, company training, e-learning, average treatment effect, average treatment effect on the treated, selection effect, continuous learning, continuous vocational training

JEL Classification: C31, C33, J24, M53

working papers series