Cultivating Admiration in Brands: Warmth, Competence, and Landing in the 'Golden Quadrant'
Stanford University - Graduate School of Business
Emily N. Garbinsky
Staford University - Graduate School of Business
University of Minnesota, Twin Cities - Carlson School of Management
November 1, 2011
Although a substantial amount of research has examined the constructs of warmth and competence, far less has examined how these constructs develop and what benefits may accrue when warmth and competence are cultivated. Yet there are positive consequences, both emotional and behavioral, that are likely to occur when brands hold perceptions of both. In this paper, we shed light on when and how warmth and competence are jointly promoted in brands, and why these reputations matter.
Number of Pages in PDF File: 16
Keywords: advertising, brand management, market research, marketing implementation, marketing strategy, communication strategy, expectation theory, motivation, organizational change, power and influence
JEL Classification: M3working papers series
Date posted: November 20, 2011
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