Abstract

http://ssrn.com/abstract=1980379
 


 



Credit Suisse: Engineering a Global Financial Services Business


Jeanne W. Ross


Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Ari D. Levy


affiliation not provided to SSRN

Ernest Kwan


affiliation not provided to SSRN

December 2010

MIT Sloan Research Paper No. 4938-11
CISR Working Paper No. 383

Abstract:     
In 2010, Credit Suisse was attempting to leverage its global scale by integrating key business processes across geographies and business units. The IT unit, under Global CIO Karl Landert, assumed a pivotal role in enabling business integration. But the IT unit had developed distinctive cultures and capabilities reflecting two very different business units — private banking and investment banking — and different geographies. To help understand and develop the skills needed to support business integration, Credit Suisse’s IT unit developed clearly defined job families and career paths for its 8,000 IT professionals and 4,000 contractors. This case examines the transformation of the IT unit as it implemented its job families and defined IT roles that would help Credit Suisse become a global financial services business.

Number of Pages in PDF File: 20

Keywords: IT skills, business engineering, business analysis, business transformation

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Date posted: January 14, 2012  

Suggested Citation

Ross, Jeanne W. and Levy, Ari D. and Kwan, Ernest, Credit Suisse: Engineering a Global Financial Services Business (December 2010). CISR Working Paper No. 383. Available at SSRN: http://ssrn.com/abstract=1980379 or http://dx.doi.org/10.2139/ssrn.1980379

Contact Information

Jeanne W. Ross (Contact Author)
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )
Sloan School of Management
5 Cambridge Center, NE25-777
Cambridge, MA 02142
United States
617-253-9461 (Phone)
617-253-4424 (Fax)
HOME PAGE: http://cisr.mit.edu
Ari D. Levy
affiliation not provided to SSRN ( email )
Ernest Kwan
affiliation not provided to SSRN ( email )
Feedback to SSRN


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