'Real Time' Strategies for Relational Conflict

Abstract:     
The emergence of mediation and other informal approaches for the efficient, effective resolution of conflict represent opportunities for “thin-slicing” that are revolutionizing public and private dispute resolution. They are also challenging the primacy of litigation and arbitration with their emphasis on extensive information exchange and weighty procedure. Today, more and more disputants and counsel are recognizing that less is usually more — especially when the emphasis is on maintaining relationships or relational systems. The need for speedy and effective intervention has promoted the evolution of a wide range of strategies in very different relational settings, from integrated conflict systems in the workplace to point-of-service ombuds in hospitals to expedited dispute resolution on construction projects. Although different in various ways, these strategies are all aimed at resolution of conflict within the relationship, in “Real Time.”

Number of Pages in PDF File: 5

Keywords: thin-slicing, conflict resolution, real-time approaches, mediation, arbitration, employment, ombuds, rights-based, integrated workplace systems, health care, construction, dispute review board

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