Behind the Neutral: The Critical Role of Provider Institutions

Abstract:     
In the last generation the “quiet revolution” in conflict resolution has spawned a vast array of organizations sponsoring or promoting the services of arbitrators and mediators. These “provider institutions” are often in a position, directly or indirectly, to exert significant influence on the lives and fortunes of individuals in all sectors of society. For this reason they have become increasingly visible, the focus of growing scrutiny and, in some cases, regulation. This article explores the roles of providers and the need for greater awareness of their impact.

Number of Pages in PDF File: 7

Keywords: neutral, arbitration, arbitrator, mediation, mediator, provider institution, conflict resolution, dispute resolution

Accepted Paper Series