Multichannel Banking in Italy: Financial, Technological and Organizational Innovation (La Multicanalità Bancaria in Italia Tra Innovazione Finanziaria, Tecnologica e Organizzativa)

Scannella, Enzo

Abstract

Multichannel Banking in Italy: Financial, Technological and Organizational Innovation (La Multicanalità Bancaria in Italia Tra Innovazione Finanziaria, Tecnologica e Organizzativa)

Enzo Scannella

University of Palermo - Department of Economics, Business and Finance

July 1, 2004

Banche e Banchieri, No. 4, pp. 336-353, 2004

Abstract:
The paper examines the diffusion of information technology in the economics of Italian banks. The wide spread of information and communication technology is improving banking and financial services delivery to customers.

Particularly, the paper adopts a knowledge management perspective to evaluate banking processes engineering, learning organization, internet working, group working, and customer value proposition, as managerial tools to organizational knowledge creation.

Keywords: multichannel banking, internet banking, information technology, financial innovation, digital economy

JEL Classification: G01, G20, G21, M01, M02, M10, M15

Accepted Paper Series

Date posted: January 13, 2012 ; Last revised: September 30, 2012

Suggested Citation

Scannella, Enzo, Multichannel Banking in Italy: Financial, Technological and Organizational Innovation (La Multicanalità Bancaria in Italia Tra Innovazione Finanziaria, Tecnologica e Organizzativa) (July 1, 2004). Banche e Banchieri, No. 4, pp. 336-353, 2004. Available at SSRN: http://ssrn.com/abstract=1983994

Contact Information

Enzo Scannella (Contact Author)

University of Palermo - Department of Economics, Business and Finance ( email )

Viale delle Scienze
Palermo, 90128
Italy
+3909123895305 (Phone)
+39091489346 (Fax)

HOME PAGE: http://www.unipa.it/scannella