Abstract

  


 



Aman Resorts


Eugene F. Soltes


Harvard Business School

Aldo Sesia


Harvard Business School
April 9, 2011

Harvard Business School Accounting & Management Unit Case No. 111-012

Abstract:     
Aman Resorts describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards.

Learning Objective: Stimulating employee initiative to deliver high levels of customer satisfaction across geographic, religious, and cultural boundaries.

working papers series


Date posted: January 31, 2012  

Suggested Citation

Soltes, Eugene F. and Sesia, Aldo, Aman Resorts (April 9, 2011). Harvard Business School Accounting & Management Unit Case No. 111-012. Available at SSRN: http://ssrn.com/abstract=1993169

Contact Information

Eugene F. Soltes (Contact Author)
Harvard Business School ( email )
Boston, MA 02163
United States
Aldo Sesia
Harvard Business School ( email )
Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States
617-496-2085 (Phone)
Feedback to SSRN (Beta)


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