Abstract

http://ssrn.com/abstract=2008327
 
 

References (52)



 


 



Dialogue, Dispute Resolution, and Talk-in-Interaction: On Empirical Studies of Ephemeral Phenomena


Phillip J. Glenn


Emerson College

Ran Kuttner


Creighton University School of Law - Werner Institute

February 20, 2012

Negotiation and Conflict Management Research, Vol. 6 (1): 13-31 (2013)

Abstract:     
Although relational theories have gained increasing prominence in the field of alternative dispute resolution, further clarification of the actual communication that constitutes and contributes to a relational approach in the mediation and negotiation processes is still needed. This paper begins by presenting a conception of dialogue as a relational practice. Ethnomethodological conversation analysis is introduced as a research method well suited to explicating practices of talk that contribute to or undermine relational interaction and dialogue in negotiation and conflict resolution contexts. We present two case studies of two parties negotiating a lease. Comparison of the two instances isolates practices that accomplish or move away from relational interaction and dialogue. This precedes a closing discussion of dialogic phenomena which could be mapped onto sequentially-organized interactive practices, allowing them to be identified and studied in actual interactions. Such analysis offers valuable potential for understanding the actual discursive forms that contribute to relational approaches and dialogue and that help cultivate relational awareness and dialogic mindset in practice.

Number of Pages in PDF File: 19

Keywords: dialogue, communication, negotiation, conversation analysis, relational

Accepted Paper Series


Download This Paper

Date posted: February 20, 2012 ; Last revised: January 9, 2013

Suggested Citation

Glenn, Phillip J. and Kuttner, Ran, Dialogue, Dispute Resolution, and Talk-in-Interaction: On Empirical Studies of Ephemeral Phenomena (February 20, 2012). Negotiation and Conflict Management Research, Vol. 6 (1): 13-31 (2013). Available at SSRN: http://ssrn.com/abstract=2008327

Contact Information

Phillip J. Glenn
Emerson College ( email )
6178248739 (Phone)
Ran Kuttner (Contact Author)
Creighton University School of Law - Werner Institute ( email )
2500 California Plaza
Omaha, NE 68178
United States
HOME PAGE: http://www.creighton.edu/werner/index.php
Feedback to SSRN


Paper statistics
Abstract Views: 595
Downloads: 66
Download Rank: 201,910
References:  52

© 2014 Social Science Electronic Publishing, Inc. All Rights Reserved.  FAQ   Terms of Use   Privacy Policy   Copyright   Contact Us
This page was processed by apollo1 in 0.297 seconds