Quality and Safety - Two Sides of the Same Coin in Hospitality and Tourism

Abstract

This paper will discuss some methodical aspects in doing research in the field of hospitality and tourism. Quality aspects have been dominant subjects for a long time in the industry, safety and security aspects were more or less not on the agenda in the early 90-ies. According to how society has developed, the experience of risk and danger has changed in the society over time and nowadays both safety and security as well as quality aspects has become important elements in the tourism products. The question is, if those two different approaches can be used as mutual methods.

Keywords: tourism, quality, safety, assessment, management, hospitality

JEL Classification: L83