Abstract

http://ssrn.com/abstract=2107341
 
 

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Constructive Conflict Management and Employee Perception of Performance in the U.S Federal Government


Jerrell Coggburn


North Carolina State University

Paul Battaglio


affiliation not provided to SSRN

Mark D. Bradbury


affiliation not provided to SSRN

2012

APSA 2012 Annual Meeting Paper

Abstract:     
Organizational conflict is typically thought of as a malady to be avoided or, at least, quickly resolved. Such a view, however, ignores the potential value of conflict — that is, the constructive management of conflict — to organizational performance. Managerial practices that result in too little conflict may both shape and reflect an organizational culture that is hypersensitive to discord, dissent, and, ultimately, innovation. Conversely, conflict management practices that promote excessive levels of conflict may overload an organization with information, rendering it incapable of reaching timely decisions, or generate animosity and other unproductive outcomes. In this paper, we examine constructive conflict management, an approach to managing conflict that gives voice to employees and encourages authentic participation in resolving issues and making decisions. We hypothesize that such conflict management is positively related to organizational performance. However, owing to insights from the management literature, there is the potential for “too much of a good thing” when it comes to encouraging conflict. So, utilizing a series of conflict and performance related questions from the 2005 U.S. Merit Systems Protection Board’s Merit Principles Survey, we also assess whether the relationship between conflict management and performance is better understood as curvilinear.

Number of Pages in PDF File: 34

Keywords: public management, public administration, conflict management, government performance

working papers series


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Date posted: July 15, 2012 ; Last revised: August 29, 2012

Suggested Citation

Coggburn, Jerrell and Battaglio, Paul and Bradbury, Mark D., Constructive Conflict Management and Employee Perception of Performance in the U.S Federal Government (2012). APSA 2012 Annual Meeting Paper. Available at SSRN: http://ssrn.com/abstract=2107341

Contact Information

Jerrell Coggburn (Contact Author)
North Carolina State University ( email )
Campus Box 8102
Raleigh, NC 27695
United States
Paul Battaglio
affiliation not provided to SSRN ( email )
No Address Available
Mark D. Bradbury
affiliation not provided to SSRN ( email )
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