Abstract

http://ssrn.com/abstract=2178148
 
 

References (47)



 
 

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CEO Turnovers and Disruptions in Customer-Supplier Relationships


Vincent Intintoli


Southern Illinois University at Carbondale

Matthew A. Serfling


University of Arizona - Department of Finance

Sarah Shaikh


University of Arizona - Department of Accounting

February 12, 2014


Abstract:     
Events that disrupt customer-supplier relationships pose a source of risk for suppliers that depend on a customer for a large portion of their revenues. We identify the replacement of a customer’s CEO as a disruptive event that results in suppliers losing on average $19.1 million in sales. The magnitude of this loss in sales is lower when customers face higher switching costs but greater following more disruptive turnovers and when suppliers make relationship-specific investments. Further, suppliers experience declines in overall financial performance following this loss in sales as well as negative abnormal stock returns to announcements of customer CEO departures.

Number of Pages in PDF File: 75

Keywords: Suppliers, Customers, CEO Turnover, Relationship-Specific Investments

JEL Classification: G30, G34

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Date posted: November 21, 2012 ; Last revised: February 18, 2014

Suggested Citation

Intintoli, Vincent and Serfling, Matthew A. and Shaikh, Sarah, CEO Turnovers and Disruptions in Customer-Supplier Relationships (February 12, 2014). Available at SSRN: http://ssrn.com/abstract=2178148 or http://dx.doi.org/10.2139/ssrn.2178148

Contact Information

Vincent Intintoli (Contact Author)
Southern Illinois University at Carbondale ( email )
Mail Code 4626
Carbondale, IL 62901-4626
United States
618-453-1420 (Phone)
618-453-5626 (Fax)
Matthew A. Serfling
University of Arizona - Department of Finance ( email )
McClelland Hall
P.O. Box 210108
Tucson, AZ 85721-0108
United States
Sarah Shaikh
University of Arizona - Department of Accounting ( email )
Tucson, AZ 85721
United States
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References:  47
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Footnotes:  18

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