Let’s Talk Performance! Some Hints

Abstract

This paper presents five key aspects of organizational performance: the relationship with the environment, the consistency with the objectives and the set out strategy, the importance of the human element, the effectiveness and efficiency concern, and the contribution of TQM as a guarantee of compliance. We highlight the predominant place for these objectives within the organization. This is sometimes done by highlighting expected performance levels and other times as a tool through which performance measurements rule on the level of assurance and compliance of organizational functioning. This implies a strong mastery of organizational processes and adaptability as a tool to leverage of growth and development.

Keywords: Organizational Performance, Measurement, Compliance, Adaptability

JEL Classification: M00, M10