Outsourcing Model Evaluation for Business Process Management in Digital Economy

Mediterranean Journal of Social Sciences, Vol. 6, November 2015

8 Pages Posted: 7 May 2016

See all articles by Ljiljana Sosunova

Ljiljana Sosunova

Samara State University of Economics

Irina Yakhneeva

Samara State University of Economics

Anna Agafonova

Samara State University of Economics

Date Written: November 30, 2015

Abstract

The article is dedicated to the actual problems of the use of outsourcing model for business processes management in organizations. The objects of the research were the companies working in the sphere of electronic business: the developers of electronic services, trade enterprises, service aggregators sites. Electronic business is virtual and it is developing according to its own laws. Its main peculiarity is that the majority of business-processes are connected with information flows. They are less material than in traditional business. Companies’ profit is created on the basis of the active involvement of informational resources. It was found out in practice that the outsourcing model is in demand in electronic business. The article reveals the concept of customer value taking into consideration the specific character of electronic business. A unique model of evaluation of advisability of full or partial use of outsourcing of business processes on the basis of complex evaluation of costs indexes and risks of a company. We suggest graphic interpretation of the author’s model – a diagram of making decisions on transferring different informational business processes of a company to outsourcing on the basis of the identification of risk zones.

Keywords: outsourcing, digital economy, risks, customer value of outsourcing, business processes management

JEL Classification: L20

Suggested Citation

Sosunova, Ljiljana and Yakhneeva, Irina and Agafonova, Anna, Outsourcing Model Evaluation for Business Process Management in Digital Economy (November 30, 2015). Mediterranean Journal of Social Sciences, Vol. 6, November 2015, Available at SSRN: https://ssrn.com/abstract=2776441

Ljiljana Sosunova (Contact Author)

Samara State University of Economics ( email )

141 Sovetskoi Armii St.
Samara, Moscow 443090
Russia

Irina Yakhneeva

Samara State University of Economics ( email )

141 Sovetskoi Armii St.
Samara, Moscow 443090
Russia

Anna Agafonova

Samara State University of Economics ( email )

141 Sovetskoi Armii St.
Samara, Moscow 443090
Russia

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