Abstract

http://ssrn.com/abstract=370910
 
 

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How to Organise Return Handling


M. B. M. De Koster


Erasmus University Rotterdam (EUR) - Department of Management of Technology and Innovation

Majsa Van de Vendel


Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)

M. P. De Brito


Erasmus Research Institute of Management (ERIM)

28 2001 9,

ERIM Report Series Reference No. ERS-2001-49-LIS

Abstract:     
Already for a long time retailers take back products. In this paper we explore the factors contributing to the decision of combining vs. separating inbound and outbound flows during the return handling process. We do so through a comparative analysis of the operations in nine retailer warehouses, which can be divided in three groups: food retailers, department stores and mail order companies. We identify both aggravating factors and facilitating actions for return handling. Furthermore, we bring about recommendations for practice. At the end we put forward propositions that are useful in feeding studies on return handling efficiency. In particular, we conjecture over the impact that return volume and product diversity have on the decision for combining vs. separating the reverse and forward flows.

Number of Pages in PDF File: 22

Keywords: Retailing, product returns, return handling, inbound and outbound flows, case studies

JEL Classification: M, M11, R4, R49

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Date posted: February 21, 2003  

Suggested Citation

de Koster, M. B. M. and van de Vendel, Majsa and de Brito, M. P., How to Organise Return Handling (28 2001 9,). ERIM Report Series Reference No. ERS-2001-49-LIS. Available at SSRN: http://ssrn.com/abstract=370910

Contact Information

M.B.M. René De Koster
Erasmus University Rotterdam (EUR) - Department of Management of Technology and Innovation ( email )
RSM Erasmus University
PO Box 1738
3000 DR Rotterdam
Netherlands
+31 10 408 1719 (Phone)
+31 10 408 9014 (Fax)
HOME PAGE: http://www.rsm.nl/rdekoster
Majsa Van de Vendel
Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)
P.O. Box 1738
Room T08-21
3000 DR Rotterdam, 3000 DR
Netherlands
Marisa P. De Brito (Contact Author)
Erasmus Research Institute of Management (ERIM) ( email )
P.O. Box 1738
3000 DR Rotterdam
Netherlands
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