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The Effects of Reputation and Post Violation Communication on Trust and Distrust
Roy J. Lewicki Ohio State University - Department of Management & Human Resources Edward C. Tomlinson John Carroll University - Boler School of Business 16th Annual IACM Conference Melbourne, Australia Abstract: This paper proposes a laboratory experiment that will lend empirical support to recent theoretical advances regarding the simultaneous occurrence of trust and distrust in relationships. We highlight the role of reputations before a transactional relationship begins, as well as the impact of apologies in rebuilding trust and reducing distrust following a trust violation.
Keywords: Trust, Distrust, Reputations Working Paper SeriesDate posted: June 07, 2003 ; Last revised: June 07, 2003Suggested CitationContact Information
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