Managerial and Customer Costs of Price Adjustment: Direct Evidence from Industrial Markets
University of Western Ontario - General Management Area Group
London Business School
Bar-Ilan University - Department of Economics; Emory University - Department of Economics; Rimini Center for Economic Analysis
University of Southern California - Marshall School of Business
Mark E. Bergen
University of Minnesota - Carlson School of Management
Review of Economics and Statistics, Vol. 86, No. 2, pp. 514-533, May 2004
We study the price adjustment practices and provide quantitative measurement of the managerial and customer costs of price adjustment using data from a large U.S. industrial manufacturer and its customers. We find that price adjustment costs are a much more complex construct than the existing industrial organization or the macroeconomics literature recognizes. In addition to physical costs ('menu costs'), we identify and measure three types of managerial costs - information gathering, decision-making and communication costs, and two types of customer costs - communication, and negotiation costs. We find that the managerial costs are more than six times, and customer costs are more than twenty times, the menu costs. In total, the price adjustment costs comprise 1.22% of the company's revenue and 20.03% of the company's net margin. We show that many components of the managerial and customer costs are convex, while the menu costs are not. We also document the link between price adjustment costs and price rigidity. Finally, we provide evidence of managers' fear of 'antagonizing' customers.
Keywords: Price rigidity, cost of price adjustment, managerial cost, customer cost, menu cost, information gathering cost, decision making cost, communication cost, negotiation cost, convex cost of adjustment
JEL Classification: E12, E31, L16, F31, F41Accepted Paper Series
Date posted: October 23, 2003
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