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Date posted: October 14, 2003 ; Last revised: October 14, 2003

Contact Information

Robert S. Huckman (Contact Author)
Harvard Business School ( email )
Technology & Operations Management
T17 Morgan Hall
Boston, MA 02163
United States
National Bureau of Economic Research (NBER)
1050 Massachusetts Avenue
Cambridge, MA 02138
United States
Gary Pisano
Harvard Business School ( email )
Technology & Operations Management Unit
Morgan Hall
Boston, MA 02163
United States
617-495-6562 (Phone)
617-496-5265 (Fax)
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