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http://ssrn.com/abstract=478582
 
 

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Measuring the Impact of Information Technology on Value and Productivity using a Process-Based Approach: The case for RFID Technologies


Brian Subirana


University of Navarra, IESE Business School; Massachusetts Institute of Technology - Auto-ID Laboratory

Chad C. Eckes


cSquaredE; Massachusetts Institute of Technology (MIT) - Sloan School of Management

George Herman


Massachusetts Institute of Technology (MIT) - Sloan School of Management

Sanjay Sarma


Massachusetts Institute of Technology (MIT) - Sloan School of Management

Michael Barrett


University of Cambridge - Judge Business School

December 2003

MIT Sloan Working Paper No. 4450-03

Abstract:     
There has been a lot of research addressing the relationship between Information Technology (IT) investments and productivity. Most of the work has been based on firm-level metrics such as total IT investment. We present what we believe is one of the first attempts to create a systematic methodology to assess the impact of IT in business process performance metrics. Our approach builds on the MIT Process Handbook as a basis to both guide the analysis and capture the resulting knowledge for future use. We will present preliminary results on how to use such methodology to analyze the impact of a given IT technology, namely RFID (radio frequency identification devices), in performance metrics of a consumer packaged goods company. We are interested in looking at how IT may impact performance metrics such as productivity, cost and value. We believe our methodology can help CPG companies prioritize their investments. We show results on how the specialization features of the MIT Process Handbook can incorporate performance metrics to help assess such investments in RFID.

Number of Pages in PDF File: 23

Keywords: IT investments, IT productivity, Information Technology, MIT Process Handbook

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Date posted: December 11, 2003  

Suggested Citation

Subirana, Brian and Eckes, Chad C. and Herman, George and Sarma, Sanjay and Barrett, Michael, Measuring the Impact of Information Technology on Value and Productivity using a Process-Based Approach: The case for RFID Technologies (December 2003). MIT Sloan Working Paper No. 4450-03. Available at SSRN: http://ssrn.com/abstract=478582 or http://dx.doi.org/10.2139/ssrn.478582

Contact Information

Brian Subirana (Contact Author)
University of Navarra, IESE Business School ( email )
Avenida Pearson 21
Barcelona, 08034
Spain
Massachusetts Institute of Technology - Auto-ID Laboratory ( email )
77 Massachusetts Ave.
E62-416
Cambridge, MA 02142
United States
Chad C. Eckes
cSquaredE ( email )
3232 Irving Avenue South
Minneapolis, MN 55408
United States
Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )
77 Massachusetts Ave.
E62-416
Cambridge, MA 02142
United States
George Herman
Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )
77 Massachusetts Ave.
E62-416
Cambridge, MA 02142
United States
Sanjay Sarma
Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )
77 Massachusetts Ave.
E62-416
Cambridge, MA 02142
United States
Michael Ian Barrett
University of Cambridge - Judge Business School ( email )
Trumpington Street
Cambridge, CB2 1AG
United Kingdom
+44 01223 339600 (Phone)
+44 01223 339701 (Fax)
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