Abstract

http://ssrn.com/abstract=732565
 


 



Relationship and Task Conflict in E-mail: Performance Effects Moderated by Verbal Style and Influence Tactic Usage


Lindred Greer


Leiden University - Social and Organizational Psychology

Karen A. Jehn


Melbourne Business School

June 1, 2005

IACM 18th Annual Conference

Abstract:     
The modern workplace is finding traditional organizational processes dramatically changed by the increasing use of electronic communication. In this longitudinal multi-method study, we provide one of the first assessments of the process of intra-group conflict as it occurs in email. We examine the impacts of relationship and task conflict on performance. We also investigate new e-mail specific, moderators of conflict, such as verbal style quality and influence tactic usage. To test our model, we collected e-mail data from political-organizing organizations over a period of 36 months, conducted interviews with members, took field notes at meetings, and collected ideological handouts. Our total sample consisted of 7,501 emails, sent from a total of 165 members. Our findings revealed that good verbal style increased the positive impact of task conflict on performance and decreased the negative impact of relationship conflict on performance. Soft influence tactics (such as flattery and ingratiation) and rational influence tactics (such as the use of logic and information sharing) decreased the negative impact of relationship conflict on performance, while hard tactics (such as the use of directive orders) increased the negative impact of relationship conflict on performance.

Keywords: Conflict, e-mail, virtual teams

working papers series


Not Available For Download

Date posted: June 1, 2005  

Suggested Citation

Greer, Lindred and Jehn, Karen A., Relationship and Task Conflict in E-mail: Performance Effects Moderated by Verbal Style and Influence Tactic Usage (June 1, 2005). IACM 18th Annual Conference. Available at SSRN: http://ssrn.com/abstract=732565

Contact Information

Lindred Greer (Contact Author)
Leiden University - Social and Organizational Psychology ( email )
Leiden, 2300 RA
Netherlands
Karen A. Jehn
Melbourne Business School ( email )
200 Leicester Street
Carlton, Victoria 3053 3186
Australia
Feedback to SSRN


Paper statistics
Abstract Views: 349

© 2014 Social Science Electronic Publishing, Inc. All Rights Reserved.  FAQ   Terms of Use   Privacy Policy   Copyright   Contact Us
This page was processed by apollo3 in 0.328 seconds