IT Savvy Pays Off: How Top Performers Match IT Portfolios and Organizational Practices

Abstract:     
Information technology is major investment for most enterprises and constitutes a portfolio of investments. Just like any other investment portfolio, the IT portfolio must be balanced to achieve alignment with business strategy and the desired combination of short and long term pay off. This portfolio balancing is the role of senior management and should be integrated into firms' IT governance processes. Top financial performers have matched particular organizational practices and competencies with IT portfolio allocations to achieve specific business goals. In short, they have more IT savvy and it pays off.

Keywords: Retail, business model, IT and information management, IT enabled strategy, outsourcing

Working Paper Series