Online Dispute Resolution: The State of the Art and the Issues

Schultz, Thomas; bc, a; Langer, Dirk; Bonnet, Vincent

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Online Dispute Resolution: The State of the Art and the Issues

E-Com Research Project of the University of Geneva, December 2001

114 Pages Posted: 2 May 2006

See all articles by Thomas Schultz

This report seeks to assess both legally and technologically the first experiments in online dispute resolution and to formulate, on this basis, recommendations for the improvement of dispute settlement mechanisms using information technology. It involves, first, a review of the existing practice, second an identification of the problem areas, and third, the formulation of possible solutions to the problems so identified.

Keywords: Online dispute resolution, online arbitration, online mediation, online negotiation, cybercourts

JEL Classification: K2, K20, K4, K40

Suggested Citation: Suggested Citation

Schultz, Thomas and bc, a and Langer, Dirk and Bonnet, Vincent, Online Dispute Resolution: The State of the Art and the Issues. E-Com Research Project of the University of Geneva, December 2001, Available at SSRN: https://ssrn.com/abstract=899079