A New Approach in Strategic Performance Management in NGOs: The Balanced Scorecard (STK'larin Stratejik Performans Yönetiminde Yeni Bir Yaklasim: Performans Karnesi)

Abstract:     
In order to ensure non-profit organizations (NPO) are delivering their main mission, they should measure whether they have achieved their strategic objectives or not. While most of for-profit businesses' main objectives are financial (such as maximizing the profits), NPOs' performance objectives are not financial ones. Therefore, the performance management of the NPOs should be based on nonfinancial performance perspectives. By bringing a comprehensive system to performance measurement, the balanced scorecard may help the NPOs to motivate and evaluate the organizational performance. This study reviews the management structures, functions and the operations of the NPOs and the performance measurement systems used by the NPOs. In the study, it is suggested that if NPOs use the balanced scorecard as a strategic performance management system it may help them to be strategy focused and may better serve their missions.

Note: Downloadable document is in Turkish.

Number of Pages in PDF File: 15

Keywords: performance, scorecard, management, NGO, Non-profit, strategic, performans, yonetim, performans karnesi

JEL Classification: L31, M10, M40

Accepted Paper Series