Abstract

http://ssrn.com/abstract=984839
 
 

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Perspectives for a New Welfare - Quality Competiton versus Price Competition: An 'Exit-Voice-Loyalty' Approach (Prospettive per un nuovo Welfare)


Tommaso Reggiani


Università degli Studi di Milano-Bicocca - Center for Interdisciplinary Studies in Economics, Psychology & Social Sciences (CISEPS); University of Bologna - Dept. of Economics


Appunti di cultura e politica, Vol. 2, pp. 35-38, 2007

Abstract:     
Exit, Voice, and Loyalty (A.O. Hirschman 1970) is a theoretical concept derived from the work of Albert O. Hirschman (1970) which is focused on two essential options in organizatios and products decline, being exit and voice.The basis concept is as follows: members of an organization, whether consumers , or any other kind of human grouping, have essentially two possible responses when they perceive that the producer/organization is demonstrating a decrease in quality or benefit to the consumer/member: they can EXIT (withdraw from the relationship-the standard market strategy); or, they can VOICE (attempt to repair or improve the relationship through communication of the complaint, grievance or proposal for change -the standard political strategy). In this article we apply this approach to welfare and health care markets, emphasizing the main importance of LOYALTY option (a mixed voice-exit strategy).

Note: Downloadable document is in Italian.

Number of Pages in PDF File: 7

Keywords: A.O. Hirschman, exit-voice-loyalty, Welfare State, Welfare Society

JEL Classification: A14, D11, D12, D21, D40, D61, D70, I30

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Date posted: May 9, 2007  

Suggested Citation

Reggiani, Tommaso, Perspectives for a New Welfare - Quality Competiton versus Price Competition: An 'Exit-Voice-Loyalty' Approach (Prospettive per un nuovo Welfare). Appunti di cultura e politica, Vol. 2, pp. 35-38, 2007. Available at SSRN: http://ssrn.com/abstract=984839

Contact Information

Tommaso Reggiani (Contact Author)
University of Milan, Bicocca - Center for Interdisciplinary Studies in Economics, Psychology & Social Sciences (CISEPS) ( email )
Piazza dell'Ateneo Nuovo, 1
Milano, 20126
Italy

University of Bologna - Dept. of Economics ( email )
Bologna
Italy
HOME PAGE: http://www.eng.dse.unibo.it/
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