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Organizational Responses to Environmental Demands: Opening the Black Box


Magali A. Delmas


University of California, Los Angeles (UCLA)

Michael W. Toffel


Harvard Business School (HBS) - Technology & Operations Management Unit


Strategic Management Journal, Forthcoming
HBS Technology & Operations Mgt. Unit Research Paper No. 07-022

Abstract:     
This paper combines new and old institutionalism to explain differences in organizational strategies. We propose that differences in the influence of corporate departments lead their facilities to prioritize different external pressures and thus adopt different management practices. Specifically, we argue that external constituents - including customers, regulators, legislators, local communities, and environmental activist organizations - who interact with influential corporate departments are more likely to affect facility managers' decisions. As a result, managers of facilities that are subjected to comparable institutional pressures adopt distinct sets of management practices that appease different external constituents. We test our framework in the context of the adoption of environmental management practices using an original survey and archival data obtained for nearly 500 facilities. We find support for these hypotheses.

Number of Pages in PDF File: 56

Keywords: Institutional theory, Stakeholder influence, Environmental strategy, ISO 14001, Voluntary, Environmental programs, Structural Equation Modeling

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Date posted: June 25, 2007 ; Last revised: January 11, 2008

Suggested Citation

Delmas, Magali A. and Toffel, Michael W., Organizational Responses to Environmental Demands: Opening the Black Box. Strategic Management Journal, Forthcoming; HBS Technology & Operations Mgt. Unit Research Paper No. 07-022. Available at SSRN: http://ssrn.com/abstract=994893

Contact Information

Magali A. Delmas (Contact Author)
University of California, Los Angeles (UCLA) ( email )
405 Hilgard Avenue
Box 951361
Los Angeles, CA 90095
United States
Michael W. Toffel
Harvard Business School (HBS) - Technology & Operations Management Unit ( email )
Boston, MA 02163
United States
617.384.8043 (Phone)
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