SLA - An Asset for Better Cloud Services
5 Pages Posted: 12 Jun 2019
Date Written: February 23, 2019
Abstract
Cloud provides service on Pay-as-per-use. With this feature number of online presence have extended at business level to its peak. With increase in business there arise need of providing bridge of assurance between Service Provider (seller) and Service Consumer (customer) for service type and its quality. To achieve these, terminology SLA (Service Level Agreement) has been introduced. Not just withstanding the point of quality of service, SLA also works on monitoring the service and refining the parameters which can increase the level of service. The objective of this paper is to present comprehensive study about how SLA works and what are the parameters that needs to be taken care for measurements.
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