SLA - An Asset for Better Cloud Services

5 Pages Posted: 12 Jun 2019

See all articles by Kunal Khimani

Kunal Khimani

V.V.P. Engineering College

Pranav Tank

V.V.P. Engineering College

Darshan Upadhyay

V.V.P. Engineering College

Date Written: February 23, 2019

Abstract

Cloud provides service on Pay-as-per-use. With this feature number of online presence have extended at business level to its peak. With increase in business there arise need of providing bridge of assurance between Service Provider (seller) and Service Consumer (customer) for service type and its quality. To achieve these, terminology SLA (Service Level Agreement) has been introduced. Not just withstanding the point of quality of service, SLA also works on monitoring the service and refining the parameters which can increase the level of service. The objective of this paper is to present comprehensive study about how SLA works and what are the parameters that needs to be taken care for measurements.

Suggested Citation

Khimani, Kunal and Tank, Pranav and Upadhyay, Darshan, SLA - An Asset for Better Cloud Services (February 23, 2019). Proceedings of International Conference on Sustainable Computing in Science, Technology and Management (SUSCOM), Amity University Rajasthan, Jaipur - India, February 26-28, 2019, Available at SSRN: https://ssrn.com/abstract=3356297 or http://dx.doi.org/10.2139/ssrn.3356297

Kunal Khimani (Contact Author)

V.V.P. Engineering College ( email )

Gujarat
India

Pranav Tank

V.V.P. Engineering College ( email )

Darshan Upadhyay

V.V.P. Engineering College ( email )

Gujarat
India

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