Neural Learning of Online Consumer Credit Risk

Abstract

This paper takes a deep learning approach to understand consumer credit risk when e-commerce platforms issue unsecured credit to finance customers' purchase. The "NeuCredit" model can capture both serial dependences in multi-dimensional time series data when event frequencies in each dimension differ. It also captures nonlinear cross-sectional interactions among different time-evolving features. Also, the predicted default probability is designed to be interpretable such that risks can be decomposed into three components: the subjective risk indicating the consumers willingness to repay, the objective risk indicating their ability to repay, and the behavioral risk indicating consumers' behavioral differences. Using a unique dataset from one of the largest global e-commerce platforms, we show that the inclusion of shopping behavioral data, besides conventional payment records, requires a deep learning approach to extract the information content of these data, which turns out significantly enhancing forecasting performance than the traditional machine learning methods. (This paper has been absorbed by https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5209652)

Keywords: Consumer behavior, Credit risk, Deep Learning, Neural networks, LSTM, Machine learning, Time series, Electronic commerce