Affinity Clusters for Business Process Intelligence

Abstract

Business process intelligence improves operational efficiency that is essential for achieving business objectives, besides facilitating competitive advantage. As an organization is a collection of business processes, enhancing business process performance on a continual basis is essential for organizational success. This paper outlines the concept of affinity clusters that can influence process performance with respect to some success criteria. Affinity refers to the percentage of time certain dimensional factors occur together with respect to some success measure. The paper illustrates the concepts through an adaptation of Oracle E-Business Suite Lead to Forecast business process that is implemented in Oracle’s PL/SQL
language.

Keywords: Business Intelligence, Process Intelligence, Business Process, Oracle, PL/SQL