The Effect of Implementing of Six Sigma Approach in Improving the Quality of Higher Education Institutions in Bahrain

Abstract

The main important issue in education curriculum currently is best quality in higher learning. The stakeholders and the growing competitive environment has have increased the demand for higher quality. Previously, Six Sigma has successfully been applied in the product and service improvement in the field of business, but still, this concept has not yet been adopted in the higher education. This study outlined the models that can be adopted by improving the quality of higher learning by applying this concept. Applying the six sigma principles, for instance, the continuous improvement, reduction in waste, and process improvement apply closely to the accreditation agencies and the higher education institutions missions. The study used the questionnaire instrument to collect the data randomly from a sample of (357) respondents representing the general staff of higher education institutes at Kingdom of Bahrain. It has been established that majority of the institutions (56.7 per cent) use six sigma model in improving quality. They invest in communicating the quality objectives to the employees. This is important as communicating quality objectives and the modalities of attaining them are important to the institution. Study recommended ensuring that there is elaboration and well-communicated quality policy, and it is essential to be known by all stakeholders.

Keywords: Six Sigma, Higher Education Institutes, Business Improvement, Quality, Lean