Benefit of Benchmarking Methods in Several Industries: A Systematic Literature Review

Abstract

The aim of this paper is to determine the benefits of benchmarking methods in the industry, the benefits of implementing benchmarking to customer satisfaction, increased productivity, quality improvement, continuous improvement, market performance, environmental awareness and industry competitiveness. The method used in this research is literature review, data collection and originating information from reputable international journals on benchmarking in the industry, there are 42 of international journals articles collected and as a source of data analysis review.The data in this paper is secondary data sources referred to several articles from reputable international journals. The results of the literature review are found that benchmarking in industrial companies provides benefits that are increased customer satisfaction, increased productivity, increased quality, the implementation of continuous improvement, increased market performance, increased environmental awareness and increased industrial competitiveness. This research can be used as a new reference for researchers to conduct further research and provide the benefit of adding literacy to other researchers who will examine the topic of benchmarking in the industry.