The Interplay of Digitalization, Organizational Support, Workforce Agility and Task Performance in a Blended Working Environment: Evidence from Indian Public Sector Organizations

Abstract

Dynamic changes in business environment due to unforeseen factors such as COVID-19 pandemic may pose a threat to business continuity of an organization and challenge traditional ways of working. Blended working arrangement could be a possible alternative under such situations. This study, undertaken on 201 managers of Indian public sector organizations, empirically examines the role of perceived usefulness of digitalization (PUD), workforce agility (WA), and perceived organizational support (POS) in task performance (TPBW) and explains the underlying process. The study concludes that PUD, WA and TPBW are positively related to each other. However, POS neither plays a direct nor a moderating role in their relationships. WA partially mediates the relationship of PUD and TPBW. Theoretical contributions and managerial implications have been discussed.

Keywords: Agility, COVID-19, Organizational Support, Digitalization, Performance

JEL Classification: M10