The Role of Administrative Capacity in Complementing Performance Measurement Systems

With the rise of New Public Management, regulators have increasingly turned to quantitative systems of performance measurement for assessing and monitoring public organizations. At the same time, there has been a swelling focus on service users as judges of organizational performance. As many have observed, regulatory initiatives which emphasize performance measurement and user-orientation are enacted quite differently across different countries, public sector contexts, and individual organizations. One reason for this variation is public organizations’ varying and sometimes inadequate capacities for compiling performance information and implementing new management practices.

Keywords: public sector, capacity, accounting, performance management, service user

Suggested Citation: Suggested Citation

Reilley, Jacob and Iloga Balep, Nathalie and Huber, Christian, The Role of Administrative Capacity in Complementing Performance Measurement Systems (March 30, 2020). Centre for Analysis of Risk and Regulation (CARR) 2020, Available at SSRN: https://ssrn.com/abstract=3564691