Complaint Ontology Pattern

Santos, Cristiana; Pruskia, Cédric; Da Silveira, Marcos; Rodríguez-Doncel, Victor; Gangemi, Aldo; Van der Torre, Leendert; Casanovas, Pompeu

Complaint Ontology Pattern

Santos C., Pruski C., Silveira M., Rodríguez-Doncel V., Casanovas P., Van der Torre L., Gangemi A., Complaint Ontology Pattern, Advances in Ontology Design and Patterns, K. Hammar, P. Hitzler, A. Krisnadhi et al. (Eds.), IOS Press, 2017

Posted: 28 Apr 2020

See all articles by Cristiana Santos

Cristiana Santos

Utrecht University

Cédric Pruskia

Public Research Centre Henri Tudor

Marcos Da Silveira

Public Research Centre Henri Tudor

Victor Rodríguez-Doncel

Universidad Politécnica de Madrid

Aldo Gangemi

affiliation not provided to SSRN

Leendert Van der Torre

Universite du Luxembourg

Pompeu Casanovas

La Trobe Law School; Autonomous University of Barcelona - IDT

Date Written: 2017

Abstract

In this paper we present an ontology design pattern to conceptualize complaints ̶ an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint data-sets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.

Keywords: Ontology Design Pattern, Ontology, Complaint, Semantic Web, Design Pattern

Suggested Citation: Suggested Citation

Santos, Cristiana and Pruskia, Cédric and Da Silveira, Marcos and Rodríguez-Doncel, Victor and Gangemi, Aldo and Van der Torre, Leendert and Casanovas, Pompeu, Complaint Ontology Pattern (2017). Santos C., Pruski C., Silveira M., Rodríguez-Doncel V., Casanovas P., Van der Torre L., Gangemi A., Complaint Ontology Pattern, Advances in Ontology Design and Patterns, K. Hammar, P. Hitzler, A. Krisnadhi et al. (Eds.), IOS Press, 2017, Available at SSRN: https://ssrn.com/abstract=3567443