Law by Design in Online Dispute Resolution (ODR) – Definition of Relevant Legal Information in Consumer Law Disputes to Enhance the Decision Making Process
Santos C. (2014), Law by Design in ODR. Definition of relevant legal information in consumer law disputes to enhance the decision-making process. Group Decision and Negotiation, Proc. Joint International Conference of the INFORMS GDN Section and the EURO Working Group on DSS, P. Zaraté, G. Camilleri
Posted: 4 May 2020
Date Written: 2014
Abstract
This contribution introduces a new theoretical completion to the online dispute resolution landscape and portrayals the performativity that a legal layer seems to convey to the lifecycle of a dispute, thus, to the decisionmaking process. We will substantiate the need to provide to consumers relevant and meaningful legal information regarding their consumer dispute. We envision with this perspective to go beyond the cartography of ODR and update the ODR and consumer law framework for a technologically-oriented environment and to the marketplace, by giving a new methodological trend, shaping the interface with the end-user and enhancing informed decisions.
Keywords: ODR, trust, legal information, consumer law, ontology, online dispute resolution, decision-making, mediation
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