Download This PaperConsumer Protection in E-Commerce Transactions in India – Need for Reforms
13 Pages Posted: 4 May 2020
Date Written: April 8, 2020
Abstract
India is one of the largest e-Commerce markets, which is expanding with an unprecedented pace. With the increase in the volume and consumer base for the e-Commerce markets there should be a corresponding development of a legal framework which should able to efficiently regulate its functioning and offer remedial measures for the grievances of the consumers. This paper examines as to whether the Consumer Protection Act, 2019 is duly addressing the needs of the consumers of the e-Commerce transactions and makes a brief comparison with the existing legal framework in European Union for protection of the consumers of e-Commerce. This paper also tends to address the gaps in the present framework under the 2019 Act and suggests the additional regulatory measures that may be adopted.
Keywords: e-Commerce, consumer protection, Consumer Protection Act 2019, EU Sweeps, unfair contracts
JEL Classification: K10, K12
Suggested Citation: Suggested Citation