Benchmarking the E-Government Bulldozer: Beyond Measuring the Tread Marks

Journal of Measuring Business Excellence, Vol. 11, No. 4, pp. 9-22, 2007

Dubai School of Government Working Paper No. 08-02

23 Pages Posted: 3 Nov 2009

See all articles by Fadi Salem

Fadi Salem

University of Oxford - Blavatnik School of Government; Mohammed Bin Rashid School of Government

Date Written: December 1, 2007

Abstract

The purpose of this paper is to investigate the role of international benchmarking studies as drivers for e-government development. Design/methodology/approach – The paper shows that after reviewing 44 published e-government benchmarking reports (2000-2006) and evaluating their validity and acceptance in academic and practitioners' literature, the paper systematically compares and contrasts ten established international e-government benchmarking methodologies. The comparative analysis is conducted utilizing a proposed conceptual framework (CMBP), which specifically assesses the context, methodology, type of benchmarking and social paradigmatic tendency of each of the reports studied. Findings – The paper finds that regardless of the methodology adopted-international e-government benchmarking does have an imperative role in driving e-government development, only when the exercise is accompanied with a long-term iterative adaptation and reform mechanism. Originality/value – The framework proposed in this paper provides public administrators with a valuable conceptual lens for understanding the value of each benchmarking study to better assess its applicability in driving development of their e-government initiative. The paper also contributes to the limited body of academic literature investigating e-government benchmarking and proposes a methodical framework for understanding the role of international benchmarking reports in e-government development.

Suggested Citation

Salem, Fadi, Benchmarking the E-Government Bulldozer: Beyond Measuring the Tread Marks (December 1, 2007). Journal of Measuring Business Excellence, Vol. 11, No. 4, pp. 9-22, 2007, Dubai School of Government Working Paper No. 08-02, Available at SSRN: https://ssrn.com/abstract=1498517

Fadi Salem (Contact Author)

University of Oxford - Blavatnik School of Government ( email )

62 Woodstock Road
Oxford, Oxfordshire OX2 6JF
United Kingdom

HOME PAGE: http://www.bsg.ox.ac.uk/people/fadi-salem

Mohammed Bin Rashid School of Government ( email )

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