ERP Systems Implementation in Malaysia: The Importance of Critical Success Factors

International Journal of Engineering and Technology, Vol. 3, No. 1, pp. 125-131, 2006

7 Pages Posted: 14 May 2010

See all articles by M. R. Osman

M. R. Osman

affiliation not provided to SSRN

Rosnah Mohd Yusuff

University Putra Malaysia

S. H. Tang

affiliation not provided to SSRN

Seyed Mohammadbagher Jafari

University Putra Malaysia - Graduate School of Management

Date Written: 2006

Abstract

In order to survive in a rapidly changing business environment, organizations must improve their own business practices and procedures. Enterprise resource planning (ERP) systems can be considered as the most important development in the corporate use of information technology and are beginning to be the backbone of organizations. The difficulties and high failure rate in implementing ERP systems have been widely cited in the literature. Factors affecting ERP implementation are complex and abundant and numerous authors have identified a variety of factors that can be considered to be critical to the success of an ERP implementation. In this paper, the critical factors that affect ERP systems implementation success in Malaysia have been identified and the importance of these factors have been investigated. Through a comprehensive review of the literature, 10 factors were found to be critical to ERP implementation success. The importance of these factors was investigated within Malaysian companies using questionnaire survey method. “Top management support” and “Clear goals and objectives” have been shown to be the extremely important factors for ERP implementation in Malaysia.

Keywords: enterprise resource planning, ERP system, ERP implementation, critical success factors

Suggested Citation

Osman, M. R. and Yusuff, Rosnah Mohd and Tang, S. H. and Jafari, Seyed Mohammadbagher, ERP Systems Implementation in Malaysia: The Importance of Critical Success Factors (2006). International Journal of Engineering and Technology, Vol. 3, No. 1, pp. 125-131, 2006, Available at SSRN: https://ssrn.com/abstract=1604369

M. R. Osman

affiliation not provided to SSRN ( email )

Rosnah Mohd Yusuff

University Putra Malaysia ( email )

Selangor Darul Ehsan
Serdang, Selangor 43400
Malaysia

S. H. Tang

affiliation not provided to SSRN ( email )

Seyed Mohammadbagher Jafari (Contact Author)

University Putra Malaysia - Graduate School of Management ( email )

43400 UPM Serdang
Selangor
Serdang, Selangor 43400
Malaysia

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