The Impact of Five Factor Model of Personality on Organizational Citizenship Behavior of Non-Managerial Employees in the Banking Sector in Sri Lanka

Abstract

The purpose of this study was to investigate the impact of five factor model of personality of non-managerial employees on their organizational citizenship behavior in Sri Lankan banking sector. The convenience sampling method was used to collect the sample of 150 non managerial employees who work in North Central province in Sri Lanka. A questionnaire was administered among the non-managerial employees to measure their big five personality and organizational citizenship behavior. The collected data were analyzed using correlation coefficient and regression analysis. The results of the study indicated that extraversion, agreeableness, conscientiousness and openness to experience had significantly and positively correlated with organizational citizenship behavior. Results further indicated that neuroticism had significant negative association with organizational citizenship behavior.

Keywords: Five Factor Model of Personality, Non-Managerial Employees, Organizational Citizenship Behavior