Incorporation of Six-Sigma in Organizations and Its Role and Impact Upon Operational Performance: A Review of Existing Literature

Abstract

Almost similar to quality management in common, Six-Sigma has penetrated most of the sectors of business world these days. Although Six-Sigma originated in industry, it has stirred a substantial amount of academic literature. This paper reviews the existing literature describing the trends, sources, and findings. The paper also tries to amalgamate the literature, with an emphasis on establishing its relationship to quality management theories and topics for further research.

Keywords: Six-Sigma, statistical process control, quality management, TQM

JEL Classification: M00, M1, M14, C4, C44, C49