Imperatives of Emotional Intelligence (EI) on Management and Bank Profitability – A Psychometric Model

Abstract

The research was designed to assess the Imperatives of Emotional Intelligence on Management and Bank Profitability in Nigeria. Emotional Intelligence encompasses various competences such as integrity, creativity, optimism, leadership, humility, adaptability, and resilience among others which are necessary for enterprise profitability. The study was delimited to Aba, Owerri and Umuahia in South-East Nigeria. The survey research design was employed while the simple random sampling technique was used in selecting the respondents. The design for advanced data analysis was adopted for data analysis. With the regression coefficients calculated at Y = 4.821 + 2.038X, it was found that if EI increased by 1%, then bank profitability would increase by 2.04%. Emotional intelligence underlies the ability to get along well with others. It provides us with the understanding of what other people are feeling and experiencing, and permits us to respond appropriately to others needs. Abilities in emotional intelligence might help explain why people with only modest IQ scores can be quiet successful, despite their lack of traditional intelligence. Based on the wide acceptability of the efficacy of EI the USA Air Force selects its recruiters based on EI. It believes that successful recruiters are high on EI and to emphasize, managers can exhibit good behaviours only if they possess the necessary knowledge, skills, ability, and other characteristics of EI. Managers who failed in their jobs were almost always high in expertise and IQ. In every case, their fatal weakness was in EI – arrogance, overreliance on brainpower, inability to adapt and disdain for collaboration and team-work. Five recommendations were made based on the findings of the study.

Keywords: Emotional Intelligence, Bank Profitability, Non-Intellective, Psychometric Model, wuruwuru

JEL Classification: M10, M12