Culture of Empowerment in Insurance Industry: A Study on Public Sector Corporation
Asian Journal of Management Research, Volume 5, Issue 3, 2015
11 Pages Posted: 29 Jan 2015
Date Written: January 28, 2015
Abstract
People make for the real bottom line in business. In an organizational context, empowerment is a process of assigning decision-making authority to executives and employees. The present study has attempted to understand the issues of culture of empowerment from the perspectives of individual attitudes, aspirations and perception of empowerment of employees in a public sector insurance corporation through an intensive micro-level field study. The methodology of the study was based on the primary data collected through structured questionnaire. The findings point to an overall poor level of empowerment of employees. The item-wise analysis of empowerment data has revealed a conflicting picture- a gap between belief and practice in the organization in respect of empowerment processes and practices, thus pointing to a ‘revealing’ organizational reality. The cadre-wise item-analysis has shown that the managerial personnel have only perceived moderate level of empowerment status. Empowerment, thus, is negligible and it is still in the primitive stage in the organization.
Keywords: Empowerment culture, Employee cadres, Item analysis, Organizational reality.
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