Training and Development: A Review of Shaukat Khanum Memorial Cancer Hospital and Research Centre

Abstract

This script presents description of Training and Development (T and D) practices at Shaukat Khanum Memorial Cancer Hospital and Research Centre (SKMCH and RC), a world renowned charitable organization situated in Pakistan. Purpose of this study is to highlight and evaluate T and D practices in order to present them as a success tale and model for other organizations. SKMCH and RC claims to pursue the strategy of having state of the art cancer treatment technology coupled with competitively developed workforce. To achieve this objective, Human Resource Department has developed a blend of several training programs that vary from a comprehensive orientation plan to training on the issues of Motivation, Leadership, Brand Activation, Customer Service, Stress Management and other soft skills. A qualitative approach has been used to address the objectives and for that matter, both primary and secondary data have been collected. The analysis focuses on entire T and D process starting from Training Need Assessment to measuring Training Effectiveness. Moreover, text of Raymond A. Noe has been referred to enlighten impact of some different learning theories on training design of SKMCH and RC. In the end, along with the recommendations, impact of environmental factors on transfer of knowledge has also been reviewed. The study also provides a framework for understanding the T and D environment at the organization under study.

Keywords: Training, Development, Human Resource Management, Hospital, Training Effectiveness