Повышение эффективности и качества образовательных услуг на основе совершенствования системы менеджмента качества образовательной организации и комплексного применения стандартов ISO (Increasing the Efficiency and Quality of Educational Services: Improvement of Their Quality Management Systems with Complex Implementation of ISO Standards)

Abstract

Russian Abstract: Данное исследование посвящено вопросам совершенствования систем менеджмента качества (СМК) образовательных организаций и повышения качества образовательных услуг посредством учета требований стандартов ИСО различных семейств на базе основного стандарта — ГОСТ Р ИСО 9001-2015 (ISO 9001:2015).

English Abstract: This study is dedicated to the issues of improving the quality management systems (QMS) of educational organizations, and increasing the quality of their educational services, by complying with the requirements of various families of ISO standards — based on the primary ISO 9001:2015 one.

Note: Downloadable document is in Russian.

Keywords: quality management systems of educational organizations, quality management of educational services, complex implementation of ISO standards, efficiency of quality management systems, efficiency of educational services, integrated management systems, merging of management systems, QMS

JEL Classification: M10, M11, M19