Public Service Innovation: A Typology
Forthcoming at Public Management Review
52 Pages Posted: 27 Jun 2019 Last revised: 28 Oct 2019
Date Written: June 24, 2019
Abstract
Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: “innovation focus” (three public value creation processes of strategy, capacity and operations), and “innovation locus” (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.
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