Impact of Technology on Business Performance in Zimbabwean Context in the 21st Century

Abstract

Many scholars hold various views concerning the impact of technology on business performance in the 21th century. Some denotes that technology has altered considerably over the last decade, empowered with an unequivocal consensus about where it is headed. Some also posits that technology has had a positive effect on the internal operations of organizations and companies have automated many processes and eliminated unnecessary work. This paper intends to bring a discussion on the impact of technology on business performance in the 21th century. To put this discussion into a proper context, the author shall first define key terms such as organization, technology and business performance. Examples of Zimbabwean organizations such as Coverlink Microinsurance pvt ltd and Telecel Zimbabwe shall be used in application.

Keywords: business performance, technology, Coverlink Microinsurance, Telecel