The Critical Success Factors for Big Data Adoption in Government

Abstract

Over the past decade, governments around the world have been trying to take advantage of Big Data technology to improve public services with citizens. The adoption of Big Data has increased in most countries, but at the same time, the rate of successful adoption and management varies from one country to another. A systematic review of the literature (SLR) was carried out to identify the critical success factors (CSF) for the adoption of big data in the government. It includes the critical success factor of the adoption of Big Data in the government in the last 10 years. It presents the general trends that examine 183 journals and numerous literary works related to government operations, the provision of public services, citizen participation, decision making and policies, and governance reform. We selected 90 journals and found 11 classification factors that refer to the successions of a Big Data adoption in the government.

Keywords: Critical success factors; CSFs; Big Data; E-Government; systematic literature review; SLR