Risk and Opportunity of Telemedicine in Healthcare Management

Five Shades of Emerging Business Cases, Eliva Press (Nov 2021), ISBN: 978-1-63648-395-5

20 Pages Posted: 25 Jun 2020 Last revised: 17 Nov 2021

See all articles by Mayukh Mukhopadhyay

Mayukh Mukhopadhyay

Indian Institute of Management (IIM), Indore; Indian Institute of Technology (IIT), Kharagpur - Vinod Gupta School of Management

Kaushik Ghosh

Indian Institute of Foreign Trade (IIFT), Kolkata; Vinod Gupta School of Management, IIT Kharagpur

Date Written: June 25, 2020

Abstract

As we move past COVID19, telephone medicine and telemedicine is becoming integral to patient’s clinical care for both primary and specialty care. In this paper, after a brief bibliometric visualization of telemedicine literature in trade journals, we discuss the difference between telemedicine, telehealth, telephone medicine, and direct-to-consumer telemedicine. Then we state the difficulties that differentiate an office visit from telephone medicine appointment. We also identify three root causes of medical errors in telehealth that leads to malpractice lawsuit. We supplement our review with three retrospective mini-cases to summarize the lessons learned in a direction to minimize risk arising in clinical management due to telemedicine.

Keywords: Telemedicine, Clinical Management, Risk, Lawsuit, Bibliometric Analysis

JEL Classification: I10, I11, I19

Suggested Citation

Mukhopadhyay, Mayukh and Ghosh, Kaushik, Risk and Opportunity of Telemedicine in Healthcare Management (June 25, 2020). Five Shades of Emerging Business Cases, Eliva Press (Nov 2021), ISBN: 978-1-63648-395-5, Available at SSRN: https://ssrn.com/abstract=3635122 or http://dx.doi.org/10.2139/ssrn.3635122

Mayukh Mukhopadhyay (Contact Author)

Indian Institute of Management (IIM), Indore ( email )

Prabandh Sikhar
Rau-Pithampur Road
Indore, Madhya Pradesh 453331
India

HOME PAGE: http://www.iimidr.ac.in

Indian Institute of Technology (IIT), Kharagpur - Vinod Gupta School of Management ( email )

Kharagpur, 721302
India

HOME PAGE: http://member.acm.org/~mukhopadhyaym

Kaushik Ghosh

Indian Institute of Foreign Trade (IIFT), Kolkata ( email )

1583 Madurdaha, Chowbagha Road,
Ward No 108, Borough XII
Kolkata, West Bengal, West Bengal 700107
India
09874066080 (Phone)

HOME PAGE: http://https://member.acm.org/~kaushikghosh7

Vinod Gupta School of Management, IIT Kharagpur ( email )

Indian Institute of Technology Kharagpur
Kharagpur, West Bengal
Kharagpur, West Bengal 721302
India

HOME PAGE: http://kaus2007.github.io/online-cv/

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