Total Quality Management And Hotel Employee Creative Performance: The Mediation Role Of Job Embeddedment

Faraj, K. M., Faeq, D. K., Abdulla, D. F., Ali, B. J., & Sadq, Z. M. (2021). Total Quality Management And Hotel Employee Creative Performance: The Mediation Role Of Job Embeddedment. Journal of Contemporary Issues in Business and Government, 27(1), 3838-3855. http://dx.doi.org/10.47750/cibg.2021.27.

18 Pages Posted: 10 May 2021

See all articles by Kawa Mohammed Faraj

Kawa Mohammed Faraj

University of Sulaimani

Dalia Khalid Faeq

Koya University

Daroon F. Abdulla

University of Sulaimani

Bayad Jamal Ali

Komar University for Science and Technology

Zana Majed Sadq

Koya University

Date Written: May 6, 2021

Abstract

Underpinned by social exchange and JE theory, this study proposes and tests a research model that investigates the effect of TQM on FHE’s creative performance mediating by JE. The data come from FHE’s who work in five star hotels in northern Iraq. The structure equation modelling results revealed that JE is the underlying mechanism through which TQM manifested by the top-management, empowerment, training, reward and teamwork practice, is linked to the FHE’s CP. The empirical data support all hypothesis and research model we have proposed is practical. The results have important implications about FHE’s of TQM practice and aforesaid.

Keywords: TQM, Job Embeddedment (JE), Creative Performance (CP), Frontline Hotel Employees (FHEs’), Hotel Sector

Suggested Citation

Faraj, Kawa Mohammed and Faeq, Dalia Khalid and Abdulla, Daroon F. and Ali, Bayad Jamal and Sadq, Zana Majed, Total Quality Management And Hotel Employee Creative Performance: The Mediation Role Of Job Embeddedment (May 6, 2021). Faraj, K. M., Faeq, D. K., Abdulla, D. F., Ali, B. J., & Sadq, Z. M. (2021). Total Quality Management And Hotel Employee Creative Performance: The Mediation Role Of Job Embeddedment. Journal of Contemporary Issues in Business and Government, 27(1), 3838-3855. http://dx.doi.org/10.47750/cibg.2021.27., Available at SSRN: https://ssrn.com/abstract=3840817

Kawa Mohammed Faraj

University of Sulaimani ( email )

Sulaimani, Iraqi Kurdistan Reg
Iraq

Dalia Khalid Faeq

Koya University ( email )

Iraq

Daroon F. Abdulla

University of Sulaimani ( email )

Sulaimani, Iraqi Kurdistan Reg
Iraq

Bayad Jamal Ali (Contact Author)

Komar University for Science and Technology ( email )

Sulaimani
Qularesi
Kurdistan, Sulaimani
Iraq

Zana Majed Sadq

Koya University ( email )

Iraq

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