Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model

Hawaii International Conference on System Sciences (HICSS) 2020

9 Pages Posted: 28 Oct 2021

See all articles by Mahei Manhai Li

Mahei Manhai Li

University of Kassel - Information Systems

Christoph Peters

University of Kassel

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Date Written: 2020

Abstract

In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components

Keywords: Service Science model, hypergraph, non-dyadic, service delivery network, service system, service systems, show less

Suggested Citation

Li, Mahei Manhai and Peters, Christoph and Leimeister, Jan Marco, Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model (2020). Hawaii International Conference on System Sciences (HICSS) 2020, Available at SSRN: https://ssrn.com/abstract=3923789 or http://dx.doi.org/10.2139/ssrn.3923789

Mahei Manhai Li

University of Kassel - Information Systems ( email )

Pfannkuchstraße 1
Kassel, 34121
Germany

Christoph Peters

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Pfannkuchstraße 1
Kassel, 34121
Germany

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